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Customer Service…….March 2,2005

Greenmorehouse_1Fiber people are wonderful!  This week has been a week of fabulous customer service!

Some of you may remember in an earlier post (scroll to Can you Cami?) where I wrote about the wonderful lace weight Morehouse Merino Camisole that I made for my DS’s girlfriend.  I loved the yarn, but somehow the dye did not penetrate evenly on this black yarn, leaving a faint grey stripe……making it look a bit dusty. (Dusty, like in the dust in my house)

I talked to the folks at Morehouse and they had me send the Cami to them to see if they could over dye it.  After looking at it, they told me that dyeing it would not help…….however, one of the ladies who works there loved it so much, she was willing to pay me for it…<grin>.  Laurel had her heart set on the black Cami, even with the grayish striping, so I had them send it back to me. 

They included with my Cami, a color sheet of all their lace weight yarns and asked me to choose a color for another Cami.  I sent it back with a circle around a lovely shade of lichen, but I wrote that it was not really necessary to send me another kit.  Lo and behold they still sent me another camisole kit.  Maria in customer service even threw in an extra scarf pattern, just in case I didn’t feel like making Cami again.  Needless to say, I have only the highest praise for this company.  They went way over and above anything that I ever expected from them…. and…… their yarn is so luxurious!

Tt_bluegoose_118 Next surprise was this…………..I had purchased this colorway from Twinkle Toes Yarn on eBay.  I wanted to make socks to go with my jeans.  I loved the dark navy blue against the coral.

Blgoose Imagine my surprise when this came.   It is pretty, but not what I had expected.  I emailed Maryann and told her that I thought that she sent me the wrong colorway….(you don’t see the big green streaks in this picture and the blue is much more turquoise than it appears), and that I would send this one back to her, so that she could send me the one that I ordered.  Maryann, immediately put the right one into the mail and told me to keep the other one.  I insisted that it was no problem to send it back to her…..I was afraid she had just mixed up her orders, but she insisted that I just keep it.

I am not one to call customer service…actually I really feel uncomfortable doing so……. these 2 examples are probably the only time I have ever done so, and I was just blown away with not only the kindness of these vendors, but the generosity as well!  Fiber people are amongst some of the kindest people that I have ever met!

Pups in Pots

Bgboy3wk_2 This has been a blissfully quiet week on the dog front!!  I have actually slept in my own bed for almost a week and Breeze is back to her old self, leaping up on the sofa again with nary a wince.  It does my heart good for sure to see her feeling so much better.

As you can see, the puppies are growing fast!   I have taken a series of silly puppy pictures…….Please excuse the kitchen in progress which surrounds the pups……someday it will be finished~

Smboy3wk The boys are still looking great!  The puppies are now up on their feet and learning how to play.  I wish I could tape the little noises that they make……when they are growling at this age, they sound like pigeons cooing.  It is too funny.

Girl13wk

This little girl is a cutie……but she has the funniest little mustache.  The mustache is pigment, but I have never seen this in any of my pups.  Breeze and Max (dad) both have very dark pigment, which is very desirable…….but I am not sure that this mustache is…LOL

Mouse3wk and lastly………our little one.  The girls call her Mouse, because she really looked like a little Mouse last week, but she is now growing into her own.  Of course, she was a wee bit small for the bigger pot, so she is pictured in her very own small pitcher..LOL.  This little girl is the very image of her grandmother, who is the foundation of my breeding program.  She is mismarked and tiny………but I am going to be very hard pressed to part with her.   Time will tell……………but she is so very much her grandmother, who is so dear to my heart, that I just don’t know.

Mouse23wk How can you not love this little face?

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Weaving

Waffletowels Finally, a finished project!!  These towels have been on the loom for what seems an eternity.  Do ya think I just try to do too much?  There’s that ADD thing rearing it’s head again.  You would think with my loom being right behind my office desk that I would whip right thru weaving projects…….but nope.  I am just way too easily distracted.

I read Julia’s blog the other day about living in a wool house and had to chuckle.  Her pictures, could have been my pictures.  A pile here…..a project here……..this wheel with one roving going and another with that roving going……and then of course there is the loom……..and the yarn, yarn, yarn……eeekkk!

Waffle The above towels are a waffle weave.  The pattern comes from the Handwoven Mar/Apr 2002 issue.  The pattern calls for 8/2 cotton, but I re-adjusted the pattern to work with the 10/2 organic natural cotton that I had from The Chamomile Connection .  This yarn is fabulously soft and the colors are next to impossible to capture with a digital camera. 

Purplechenille I know that I said that my next weaving project was going to be an overshot runner for my dining room, however, that would require me to go out and purchase some new wool weaving yarn.  After reading Julia’s blog and looking at all of the piles that are growing in my house, I decided that this chenille that I purchased in Rhinebeck, would be perfect for my next weaving project.  There is enough chenille, that I can make one for me and one for a friend :-)……..and I could eliminate a pile!

21 thoughts on “Customer Service…….March 2,2005

  1. So you’re saying that you don’t want to be buried by the creep of projects like I have. . .
    Don’t answer that quite yet, I’m going to be busy making silly puppy wuppy noises at mouse for a minute. . .
    wwoooozie fooozie booozie wooosie puppy puppy pudderpudderpudder, gimme a widdle kissie,oooooh snoogums. . .
    Ah! I loooove puppies.
    You were saying?

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  2. I had that same great service from Twinkletoes. She knows how to keep her customers. I just love the yarn and have a sock for myself almost finished.
    The puppies are as cute as they can be. What a sweet bunch!!

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  3. Glad everything is ok now. This entry of urs really make me happy. Just wish I could hug those puppies! Inspired by all 3 topics..:) Happy crafting!

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  4. If I were closer, I’d try very hard to convince you to part with that tiny beauty 🙂
    Em is at my shoulder squealing with delight at the sight of her!

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  5. Thanks for the puppy pictures. I love looking at them and will likely come back for a second and third peek.
    I think I’m in love with Mouse. If you keep her I can see pictures of her for years. I think you need to keep her.

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  6. if only it were possible to separate you from the little girl, i’d be DELIGHTED to give her a home, and i’d promise to post rediculous amounts of pictures of her too… even my boyfriend, who is STRICTLY a cat person, squeals with glee when i tell him you’ve updated with more puppy pictures!!

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  7. I too would give that tiny girl a wonderful home, here the fur family reigns and they don’t let us forget it either.
    I am so happy that the entire litter made it.
    I know sometimes breeders have ‘act of god’ problems with a litter for no apparent reason.
    I love the puppy pictures and both little girls are to die for….. the boy are wonderful but my soft spot are the girls
    vi
    give them all big smoochy kisses for me!

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  8. Oh, Puppies in a crock! How sweet! I cannot fathom what the joy is like having them around. (now that you can sleep the night!:) How can you bare giving them up? Do you worry about them?
    Mouse is the cutest. She has my heart. What a bunch of cute faces!
    Okay, I’ll stop.
    Now about the yarn, shhhh, I will never say this publicly in fact, I will email you with the thought. I hate to lambaste anyone.
    Well, I don’t, but…..
    🙂

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  9. The pics are too adorable! I was telling my husband about you “She has 17 rabbits and she breeds dogs and she knits and spins and weaves….” He couldn’t believe it!
    I thought of you last night as I was nursing George. He is sick, but it is not wool block. The breeder said she has heard anecdotes of rabbits getting sick from people..I am wondering if he got my flu? He is really weak and I have just been holding him and hand feeding and watering him. He is going to be living inside with me for a while. He is eating OK but not drinking like usual (usually 1 qt a day). He seems perkier today but still weak. Will keep you updated!!

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  10. can we pick which puppy we want? I’ll take mouse please,actually I will take anyone of them lol.They are so adorable.Great luck on the wool,it’s great when companys do that sort of thing.

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  11. Oh gee, please don’t tell my darling furbaby Bunny, but I am so in love with little “Mouse”. All the puppies are adorable, but she is a heart stealer! I’m so glad to see that she is thriving.

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  12. Wow! Kudos to both of those vendors – that warms my heart. You sometimes hear such horror stories about customer service – but those folks take the blue ribbon!
    Gorgeous towels!! I’m in that mid-weaving-project blah right now. The newness has worn off, but you are nowhere close enough to the end! Still plugging tho……

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  13. The pictures warmed my heart today. Thank you so much for taking such adorable pictures of 4 adorable puppies. I’m glad their mommy is feeling better, it’s hard when our animals our sick.
    On a knitting list recently we were discussing poor customer service and how it’s invading everywhere, I’m so glad you’ve had some good experiences. It makes me think all is not lost.

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  14. what cute puppy pics! the face on mouse in the last one is toooo precious.
    i’m really envious of your towels. they are gorgeous.
    i too have 8 bazillioin projects hiding in every corner of the house. i’m so glad to know i’m not the only one!

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  15. I love the puppy pictures, can’t wait for puppies in April at my home, assuming Agatha is pregnant (crossing fingers). I have a Pembroke Welsh Corgi and flying her to and fro to a great breeder in California was hard but hopefully worth it (it took a while because they are showing alot). I am also going to go order some Twinkletoes since your experience was just too positive for words. Great Blog!

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  16. Thanks for the posting the cutest puppy pictures ever! I have my heart set on a Cavalier King Charles, but with my roommate breeding her chihuahuas, it will have to wait since that is a lot of puppies for one house.
    But, if you would like to send me Mouse, I will take her 🙂

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  17. Oh I just love Little Girl in the Polish pottery pitcher! So adorable. You always have a mix of my favorites on your blog – always makes me smile and coo at the computer screen (good thing I save blog reading for home and not work…)!

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